STORE POLICY
CUSTOMER CARE
1. OUR PROMISE TO YOU
At Khalee, we’re committed to exceptional service and hassle-free solutions. If anything falls short, we’ll make it right—no jargon, no runarounds.
2. HOW TO REACH US
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Email: info@khalee.store (Reply within 24 hours.)
3. YOUR RIGHTS (IN PLAIN ENGLISH)
Change Your Mind?
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Return unused items within 16 days of delivery for a refund (tags attached, please).
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UK Law Says: This is your right under the Consumer Contracts Regulations 2013.
Faulty Item?
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We’ll replace or refund faulty gear within 30 days upon receiving the faulty product (no quibbles).
4. WHAT WE NEED FROM YOU
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Order Number: Found in your confirmation email.
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Photos: If there’s an issue (e.g., torn stitching), snap a pic.
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Patience: We’re a small team (but we move fast).
ADDITIONALLY: (we are)
1. Registered Trademark
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UK-registered trademark (UK00004146522) under the Trade Marks Act 1994
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What this means for you: Guaranteed authenticity—no knockoffs.
2. ICO Registered
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We comply with the UK Data Protection Act 2018 (Registration Nr.ZB906283).
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What this means for you: Your data is handled lawfully and transparently.
3. Consumer Rights Protection
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All sales governed by the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
PRIVACY & SAFETY
2. WHAT WE COLLECT (& WHY)
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Order Info: Name, address, and email (to deliver your purchased product).
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Payment Details: Processed securely (we never see your card number).
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Website Analytics: Anonymous data (e.g., pages visited) to fix bugs and stock trending items.
UK Law Basis: Compliance with the UK GDPR and Data Protection Act 2018.
3. SAFETY FIRST
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Payment Security: SSL encryption + PCI-DSS compliant checkout.
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Account Protection: Enable 2FA
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Kids’ Privacy: We don’t knowingly collect data from under-18s.
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4. YOUR RIGHTS
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Access/Delete Data: Email info@khalee.store.
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Opt Out: Unsubscribe from emails anytime (link in footer).
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Complain: Contact the ICO if you’re unhappy.
PAYMENT METHODS
We accept the following secure payments:
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Visa Credit
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Visa Debit
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Google Pay
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Encryption: All transactions are SSL-secured.
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No Storage: We never see or store your full card details.