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FAQ
THE MOST COMMON QUESTIONS
SHIPPING QUESTIONS
Q: How long until my order ships?
*A: Orders ship within 3-5 business days (Mon-Fri). Weekends/holidays may delay processing.*
Q: Can I upgrade to express shipping?
A: No.
Q: Why was my international order charged customs fees?
A: These government-imposed fees vary by country. We recommend checking your local import laws before ordering. Khalee has no control over these charges.
🔄 RETURNS & EXCHANGES
Q: Who pays for return shipping?
A: Customers are responsible for all return shipping costs, including tracking.
Q: How long do refunds take?
*A: Refunds process within 5 business days after we receive your return.
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